Refund Policy

All products are one-time purchases. We do not automatically renew your access or charge you again when a pass or membership expires.

• Personal and Relationship reports: Each purchase includes one report generation credit, valid for 12 months from the purchase date.
• 30-Day Insight Pass: Includes one Personal report, one Relationship report, and unlimited Decision Journal access for 30 days from the purchase date. Both reports must be generated during this period.
• 12-Month Membership: Begins on the purchase date and provides membership benefits for 12 months. It includes one Personal report, two Relationship reports per membership month, two Personal report gift coupons issued at purchase, and unlimited Decision Journal access. Unused monthly Relationship credits do not roll over.
• Gift coupons: Membership gift coupons must be redeemed and used to generate a report before the membership expires.
• Additional Relationship reports: Reports purchased separately for $9.99 each include one generation credit valid for 12 months from their purchase date.

Generation credits expire at the end of their stated validity period. Reports successfully generated before expiration remain available for viewing in your account, subject to our Terms of Service.

For Personal, Relationship, and separately purchased additional Relationship reports:

• Before generation: You may request a full refund within seven days of purchase if the purchased credit has not been used to generate a report.
• After delivery: We do not offer change-of-mind refunds once the report has been successfully generated and delivered to your account.
• After seven days: Unused credits remain valid for their stated validity period, but change-of-mind refunds are not offered under this policy.

Technical failures, duplicate charges, and mandatory consumer rights are addressed below.

You may request a full refund within seven days of purchase if you have not generated either included report or used any paid Decision Journal features.

Once an included report has been generated or a paid Decision Journal feature has been used, we do not offer change-of-mind or partial refunds for the pass.

The pass expires 30 days after purchase and does not renew automatically.

Technical failures, duplicate charges, and mandatory consumer rights are addressed below.

You may request early cancellation by emailing contact@ahaitsme.com.

If you request cancellation within seven days of purchase and neither you nor a gift recipient has used any included benefit, you are eligible for a full refund.

Otherwise, we provide a prorated refund for the unused membership period:

Refund amount = membership price paid × unused membership days ÷ total membership days.

We use the date we receive your cancellation request as the cancellation date. Refunds are calculated using calendar days and rounded to the nearest cent.

When cancellation takes effect:

• Membership benefits and paid Decision Journal access end.
• Unused membership report credits and unredeemed gift coupons are canceled.
• Gift credits already redeemed but not used to generate a report are canceled.
• Reports already generated remain available in the relevant account.

Reports and gift coupons already used are not deducted separately from the time-based refund. Unused credits from past membership months do not increase the refund amount.

Additional Relationship reports purchased separately are governed by Section 2 and are not included in the membership refund calculation.

• Report non-delivery: If a technical failure prevents a purchased report from being generated or delivered, contact us. We will restore the credit or reissue the report at no additional cost. If we cannot provide the report, we will refund the affected purchase or the portion attributable to the undelivered report.
• Pass or membership access failures: If a technical failure prevents access to paid features, contact us. We will investigate and provide an appropriate remedy, which may include restoring access, extending the access period, or refunding the affected portion.
• Duplicate charges: Duplicate payments for the same order will be refunded in full.

Email contact@ahaitsme.com with:

• The email address used for the purchase
• Your order or transaction ID
• The product purchased
• The reason for your request

Aha It's me reviews refund requests under this policy. Approved refunds are processed through our payment service provider to the original payment method.

Once approved, refunds are submitted to our payment service provider. It may take five to ten business days for the refund to appear on your statement, depending on the payment method and financial institution.

This policy does not limit any mandatory consumer rights under applicable law. Where applicable law requires a refund or other remedy beyond this policy, those requirements take precedence.